Clear the clutter. Countertops, shower areas, floors, and furniture free of everyday items lets us clean the surfaces underneath rather than work around them. No tidying beyond that is needed.

Secure valuables and flag anything off-limits. Put away personal belongings, and let us know about any areas or items you’d prefer we skip.

Power and hot water. Both are required for all cleaning services.

Move-in and move-out cleanings. The property must be completely empty, including inside the refrigerator, cabinets, and drawers, unless other arrangements have been made with our office.

Interior refrigerator cleaning. Included on move-in and move-out cleanings. For standard and deep cleanings, it’s available as an add-on, so call or text the office at (210) 880-6788 to have it added. In either case, the unit needs to be emptied before we arrive, since we’re not able to handle food items for food safety reasons.

Grout and caulking restoration. We clean and disinfect showers, tubs, sinks, and toilets thoroughly. Restoring discolored grout and caulking is a specialty job handled by a different trade, which addresses staining soaked into the pores.

Hard water and mineral buildup. Heavy hard water, calcium, and mineral deposits can etch permanently into glass and fixtures over time. We remove what cleaning products can lift, but we won’t scrape or use abrasives on glass or fixtures, as that causes damage.

Moving appliances or furniture. Appliances and furniture stay in place. We don’t pull appliances out from the walls, because that risks gas, electric, and water connections along with your flooring.

Walls and painted doors. We dust door frames, and wiping down walls and painted doors falls outside every service level. If you need it, often before painting, call or text the office at (210) 880-6788 and we can quote it as an add-on.

Window tracks and anything above reach. We clean sills, panes, and blinds reachable from the floor or a step stool. Ladders over six feet aren’t permitted for safety. Interior windows are cleaned closed to avoid damage, and tracks are not included.

24-hour cancellation policy. Cancellations made the day of service incur a $35 fee.

If the property isn’t ready when we arrive, a $50 trip charge applies. This includes missing power or hot water, a move-out property that isn’t fully empty, or a condition beyond the agreed scope of work. If anything has changed, call or text the office before your appointment and we’ll work it out.

If the condition exceeds the scope of your scheduled service, we’ll talk with you directly before proceeding so we can agree on the best approach.